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AIST’s Assessing TPD and Death Benefit Claims workshop provides the skills and knowledge needed to develop and implement bestpractice claims assessment practices.
This half-day course uses real-life case studies from the Australian Financial Complaints Authority (AFCA) to demonstrate some of the issues commonly encountered during the assessment of total permanent disability (TPD) and death benefit claims.
The course provides students with the skills and knowledge to process and handle the assessment of TPD and death benefit claims with the view to improving a fund’s service levels and reputation.
Note: This course can be customised to focus on either TPD or death claims only, if preferred.
This session is designed for Trustees of Superannuation Funds, Complaints Officers and Administrators; particularly those on the Claims Review Committee.
This course is also available to in-house groups with a minimum 8 people. If you wish to conduct an in-house session within your office please contact AIST to arrange a suitable time on 03 8677 3800 or [email protected]