Engagement Symposium Series

2020 sessions

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From $75.00
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Maintaining member centricity during a pandemic

60 mins 1 CPD Hours
Engagement | COVID-19 | Members culture | Leadership

Join our expert panel as they share insights and take your questions on how to communicate with members in this volatile environment, and how to assess the appropriate levels of engagement, whilst avoiding self-interest.

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How to engage the new gen in transformative times

60 mins 1 CPD Hours
Engagement | Operations | COVID-19 | Members culture

Social Researcher, Geoff Brailey, will unpack just what are those mega trends shaping Australia and the superannuation industry, and how we, as an industry, can thrive in these times of change.

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Building brand trust

45 mins 0.75 CPD Hours
Engagement | Members culture | Marketing

The importance of brand trust, particularly within the financial services sector, cannot be overstated and its existence a key differentiator into how members perceive our value.

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Experience mapping in a post COVID-19 landscape

45 mins 0.75 CPD Hours
Engagement | COVID-19 | Members culture

In order to develop a digital strategy that works, it needs to not only deliver against customer needs but be able to create and deliver the right message to the right customer at the right time.

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Developing a multi-channel enabled experience

30 mins 0.50 CPD Hours
Engagement | Members culture | Technology | Marketing

The best brands are often able to weave themselves into their customer’s lives, by building personal relationships across multiple touchpoints and a more holistic user experience.

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Enabling digital transformation

45 mins 0.75 CPD Hours

From enhancing the member experience to ushering in extraordinary operational efficiencies, this session will unpack the technological opportunities that exist in AI and automation, and how businesses have gone about implementing them.

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Bringing CX into the C-suite

45 mins 0.75 CPD Hours
Engagement | Members culture | Business operations | Leadership

Early research indicates that our post COVID-19 environment will feature an increased focus on digital solutions. With funds expanding their CX offerings to members, it then becomes critical that the executive team understand the various drivers and levers that drive engagement.

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From $75.00
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Connecting CX & EX

60 mins 1 CPD Hours
Engagement | Operations

The common denominator behind the most successful organisations is that they put people first. Recognising that every customer experience starts with an employee experience, attracts not only customers but also the best talent.